DETAILING AGREEMENT TERMS & CONDITIONS

Liquid Shine, LLC seeks to provide the best complete mobile detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business agreement. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.

By scheduling any service with Liquid Shine, LLC you hereby agree to all terms listed on said agreement.

Being a mobile service, we come to you expecting to have the following: An ample amount of space to perform our service, permission to be on premises if you are not the owner and a safe location as well as safe conditions to service your vehicle. If we arrive and the previous mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties. In addition, there will be a $25 rescheduling fee.

• Since we are providing the service at your home, please make sure to have all vehicles that will be leaving adjusted so that we do not have to break down our setup to allow them to move.

• We require payment to be made in full the day of the scheduled service. If the customer is not present they can leave payment in cash or check, or we will send an invoice via email that must be paid in full the same day. Failure to pay in full on the same day will result in a 10% late charge accrued each month if left unpaid. We accept cash, check, debit/credit card, Zelle, or Venmo for payment methods. There will be a $50 returned check fee for any checks that are returned not paid by the bank. We reserve the right to not accept checks from any customer that incurs multiple returned check fees.

• We require a 24-hour notice to cancel any booking/detailing service. Failure to do so will result in a $50 rescheduling fee.
  1. We reserve the right to charge up to 1/2 of the scheduled detailing service if cancelled by the customer on the day of said scheduled service, unless extreme circumstances could not allow you to keep the scheduled  service.
  2. We reserve the right to charge $100 nonrefundable retainer if customer has canceled and rescheduled multiple times.
  3. We reserve the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
  4. We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company.

• Our estimated time of arrival for our mobile services may depend on weather, traffic, or other unforeseen circumstances.
  1. We will contact you the day before the scheduled appointment to confirm, give you an estimated time of  arrival, and make sure weather is permitting us to work.
  2. We will contact you on the day of the appointment if we are running late or ahead of schedule.

• Please remove all personal belongings, money and other significant items from their vehicle prior to any type of  detailing.
  1. If areas such as the center armrest storage or glove compartment are not cleared, we reserve the right to not clean them due to customer’s private personal belongings.
  2. We, at our sole discretion, may choose to remove items left in these areas in order to facilitate cleaning. In these instances, we will put all personal items in a bag that will be left secured in the trunk of the vehicle at the completion of the detail service. We will attempt to separate out obvious trash and throw it away, however if there is any question as to the validity of the item, it will be included with the stored personal belongings. If the customer has not removed their personal belongings prior to our arrival, they agree to hold Liquid Shine, LLC and its representatives, harmless for any items misplaced during the cleaning process.
  3. Due to child safety, we will not replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle, we will remove the car seat or booster seat to facilitate cleaning, but we will NOT replace them under any circumstances. The car seat or booster seat will be left inside the vehicle in an obviously non-functional state. It is the client’s sole responsibility to replace the car seat or booster seat to a functional state. If the client does not want the car seat or booster seat to be removed, it is their responsibility to notify us prior to the start of the cleaning process.

• We reserve the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
  1. We reserve the right to amend any price during the detailing should it differ from the original price.
  2. A minimum 10% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.
  3. Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions  we are successful at removing visual traces of both elements.

• We make no promises when it comes to removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult you on what can and cannot be done in regard to your vehicles interior.
  1. Many odors cannot be removed by cleaning alone. Due to the nature of the work involved to remove odors, if the customer wishes to have odor removal work completed, a separate appointment will have to be booked in order to allow for the appropriate amount of time to complete the full odor removal process. This new appointment will incur a full interior detail service charge, as well as an additional charge specifically for odor removal, as the odor removal process requires a full deep cleaning of the interior in order to be successful.
  2. Just as with stains, sand, and pet hair, the underlying cause of the odor may sometimes be trapped deep below the surface of the carpet or fabric. We will make every effort to thoroughly clean the interior and remove any odors, however we cannot guarantee total and complete odor removal, or that the odor will not return over time, due to circumstances beyond our control. In all instances we will make every effort to communicate clearly with the customer the steps taken during the cleaning and odor removal process, as well as any potential issues present that may limit the effectiveness of the odor removal process. 

• When it comes to windows, we try to be our best. But from time to time and depending on temperatures windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off, if you see streaks. We do apologize for any inconvenience this may cause.

• We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons, steering column buttons, and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.

• The headliner is gently cleaned, however there may be remaining stains. The glue used for headliners will start  to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.

• We do not use harsh cleaning products on any interior or exterior area. All of our products are safe and do not  chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.

• We are not responsible for baked on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

• Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicles paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some case the mark cannot be removed completely without comprising the clear coat.

• Exterior black or grey, textured or smooth trim pieces may be beyond restoring and will have to be replaced. We will try our best to restore the plastic to its original color.

• Any wax, sealant or coating not properly cared for will not last the intended durability length. We recommend safely hand washing.

• We respect your time and personal property, and we will be polite and courteous at all times.
  1. However, we reserve the right to refuse, deny, or continue with any service if we deem the customer to be  unreasonable.
  2. We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered

• For your safety, please keep a safe distance, at least 10-15 feet away from our work area, to avoid any trip or slip  hazards. If you need to speak to us while we are working on your vehicle, please make sure to get our attention from a distance. We try to pay attention to our surroundings

• If we have applied a ceramic coating, either spray or traditional, to your vehicles paint, trim, wheels, or glass and you opt out of our maintenance program to care for the coating, we are no longer responsible for any premature coating failure. Please consider having us maintain your vehicle’s coating at a minimum of every 3 months so as to ensure its stated durability.

• We recommend The Glossy Package detailing service at least once a year, if not more, to keep your vehicle looking its  best. 

• If you choose to have your vehicle maintained every 3-4 months by us, and for some reason due to either the weather or your schedule, your vehicle’s maintenance detail has not been performed and has passed the 6-month mark, we must start over with a Glossy Package detail service to reset the detail maintenance program.

• This agreement shall be governed exclusively by the laws of the state of Florida. Venue shall reside exclusively in Manatee County, Florida. Any waiver of any term of this agreement does not constitute a waiver of any other term or a continuing waiver of it. Liquid Shine, LLC reserves all of its rights stated in this agreement.
• The parties hereto agree that they will attempt to resolve any dispute concerning the terms or enforcement of this Agreement by voluntary mediation.  Mediation shall be conducted with sixty (60) days of notice, by either party, of such a dispute, served in accordance with the terms of this Agreement.  This clause shall survive termination of this Agreement. The prevailing party in any proceeding brought in a court of competent jurisdiction, to enforce the terms of this Agreement, shall be entitled to an award of its reasonable attorney’s fees and costs.
• EXCEPT IN CASES OF GROSS NEGLIGENCE OR WILLFUL MISCONDUCT BY ITS TECHNICIAN; ITS OFFICERS; AGENTS; OR EMPLOYEES, Client agrees to immediately accept a refund of the fee paid for the detailing services as full settlement of any and all claims which may ever arise out of, or in connection with, this agreement. Where in Liquid Shine, LLC tenders a full refund, Client here by voluntarily agrees to waive all claims for damage or loss to person or property that may be caused by an act, or failure to act, of Technician, its officers, agents or employees.